Q. How do you work? How do you retrieve the medical records?
Ans. We follow the following guidelines while retrieving records for request:
- Collect: Client Intake Form and other relevant documents from the law firms that are required to proceed with RFR request.
- Ensure: that request documents (Request Letter, HIPAA, Representation Letter, etc.) are complete in all sorts.
- Connect: with hospital staff to enquire about availability of medical records.
- Act: to initiate request by sending records to hospital(s).
- Follow-up: to make sure that hospital(s) is/are working on the request(s).
- Review: for missing records and then re-check with hospital(s).
- Deliver: the final product to our clients.
Q. Who will retrieve the medical records?
Ans. Our paralegal team in conjunction with in-house medical staff follow-ups with the medical providers to retrieve the medical records in a timely fashion.
Q. How much your staff is qualified?
Ans. Our staff possesses required qualification needed to perform their duties, from graduates to post-graduates. The hands-on experience is a plus to their portfolio.
Q. What pricing plans Lex Process does offer?
Ans. We offer the following plans tailored to address the needs of independent attorney, mid-size Law Firms, and big-size Law Firms:
- CPR Model (Charge Per Request)
Pre Retrival Request
If the volume of retrieval requests per month is very less, you should opt for this model.
- FTE Model (on Monthly basis)
Full Time Resource per Month
If the volume of retrieval requests per month is high, this plan is economic for you.
- FTE Model (on Yearly basis)
Full Time Resource per Year
This plan provides you the flexibility for unlimited requests every month, plus one (1) free month in a year.
Q . How many free trials do you provide?
Ans. We do five (5) requests at no cost for our esteemed clients.
Q. What all you need to begin my process? What information you need for requesting records for me?
Ans . We need just basic documents from you and our team would take care of rest of the process:
- Client’s Intake Form;
- HIPAA Authorization Form;
- Medical Records Request Letter format, if any;
- Case Management Software (CMS) credentials, if applicable.
For more details, please email your case information on info@lexprocess.us and considering your custom needs, we shall get back to you shortly.
Q. How my team will be involved in the process?
Ans. Lex Process team will entirely be managing the complete process with least hampering your team’s valuable time. Your team can utilize their time on higher-value assignments.
Q. How can we cut the costs down by outsourcing? What are the benefits of hiring Lex Process?
Ans. Our team fully takes over the complete RFR process from drafting of requests to follow-ups and retrieving all of the required documents. It would be managed in the similar way as if someone at your office would do. However, the costing would be cheaper for the performing the same duties.
Q. Do you handle HITECH requests?
Ans. Our team is fully aware of HIPAA and HITECH regulations, and capable of handling requests pertaining to these requests.
Q. Is your team familiar with case tools?
Ans. We have hands-on experience on Case management tools like TrialWorks. Further, we are open to learn any other case tool your law firm is using. It would not take much effort and time.
Q. How do you know or challenge overcharging of fees?
Ans. We have access to State defined maximum fee charts. In case medical providers request for excess record copying fees, we apprise them about the statutes defining the limits. If they still do not agree, we bring that case to your notice and wait for your signal.
Q. How do you check if the records are short or missing?
Ans. Our records review team go an extra mile to inspect each and every document to ascertain that nothing is left. If any, they prepare a list and retrieval team immediately starts following up for the same.
Q. Do you retrieve medical bills as well?
Ans. Yes, medical bills are very important to establish the claim in a personal injury process. We do retrieve any and all bills pertaining to records being retrieved and services rendered by the medical providers to the patient.
Q. What is the need for outsourcing request for records?
Ans. There is a diversity in the records request process since all the healthcare providers have not adopted the set parameters for the same. Outsourcing a complex and time consuming process makes you feel free, have more focus on the core business, save costing and save time.
Q. How long does it take to retrieve the documents? How soon can you retrieve the documents?
Ans. Medical records request is a time consuming task as most of the hospitals/clinics do not follow the standard protocol for record retrieval. For non-critical illnesses, it takes 12-15 workdays to retrieve the documents.
Q. Is there a statutory limit for healthcare providers to respond to a records request?
Ans. Healthcare providers have 30 days to respond to a record request under HIPAA from the date of receipt. With a genuine reason, a provider can request one-time 30-day extension to complete the records request.
Q. What is the time-period for healthcare providers to complete the medical records request?
Ans. Statute allows healthcare providers to respond to a record request within 30 days from the receipt of the request. A provider can request one-time 30-day extension to complete the records request in case there is a justified reason for delay.
Q. What all records can be requested from healthcare providers? What Kind of records to you retrieve?
Ans. Any and all medical records and bills pertaining to the lawsuit filed can be requested from a healthcare provider, including but not limited to; initial consultations, operative reports, x-ray reports, progress notes, follow-up records, diagnostic reports, etc.
Other specific records can also be requested if the need arise; such as, DMV records, traffic reports, school and college transcripts, etc.
Q. Do you have a specialized team for personal injury?
Ans. Yes, our team comprises of lawyers, doctors, and trained paralegals with a hands-on experience in personal injury field.
Q. What all services you are doing?
Ans. We have a specialized team to handle:
- Request for Medical Records;
- Medical Summary;
- Deposition Summary, and
- Demand Writing.
